all phases in a global ERP project lifecycle …………………………………………..
Objectives
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Implement effective corporate change by means of pertinent analysis of business processes and appropriate ERP customization
Reduce IS maintenance costs
Improve return on investment by correct use of the ERP by end users.
Consolidate, structure and publish the ERP-related knowledge acquired:
·During customization phase Support process mapping and ERP fit Support cost-effective production of end user guides and training material
·During go-live Support training and self-training by end users
·Post go-live Support all aspects of further ERP deployments and migrations, Support refresher training and staff turnover-linked training
·At all stages of multiple site and multiple version deployments Adapt the core system version to meet the needs of various sites (translation and local adaptation) Track and implement core system updates in local versions.
·Migrations Documentation and tracking of customization, management rules and user guides for each ERP version
Solution
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ISIMAN® ERP Lifecycleis an integrated solution, specifically designed to support implementations, deployments and updates of an ERP (or other major software).ISIMAN®ERP Lifecycleis based on the use of a dedicated knowledge database with profile-specific access for all concerned by the project.ISIMAN®supports multiple authoring facilities using MsOffice and can be used to publish the following types of information on a dedicated Intranet :
·Project communication (newsletter, project milestones and schedule, organization, objectives)
·Business processes, procedures and detailed instructions (clickable process flowcharts),
·Management rules,
·Context-sensitive online help,
·Customization rules and information linked to management rules and transactions
· Training catalogue for end users organised by job
·Numerous lists and reports including transactions used to implement detailed instructions, tasks, jobs and roles .
This knowledge management solution can be used in conjunction with a powerful ERP Change Management methodology ISICHANGE®, also designed by Keyword. ISICHANGE® is used to help end users not only to learn how to use the ERP within the context of their particular job, but also to « learn to learn » using the dedicated Intranet.
Major stages in the ISICHANGE®methodology include:
·Selection and training of inhouse staff to act as change leaders and inhouse trainers,
·Change Seminarsto « sell » the project to end users and ensure they all have the same basic information,
·AnIntranetsite dedicated to the project so end users can access all available training and awareness material,
·Basic navigationtraining to ensure end users are at ease with the basic functions of the ERP,
·Integration teststo check integrated functionality and build end user training exercises,
·Business hands-ontraining to ensure end users can carry out their business tasks efficiently the ERP,
·A dedicated hotline which encourages end users to consult the Intranet to answer their queries, thereby reducing long-term use of hotline.
ISIMAN provides all functions necessary for high quality feedback monitoring and reporting:
Selective operation of feedback process
Automatic generation of feedback documents including user ID, return date and reminder period
Integrated one or two step workflow for feedback
Reminders sent out until results obtained
Standard feedback monitoring and graphic format reporting functionality
·Export into Excel spreadsheet of all validated results
ERP Interfaces
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Interfaces include:
·A context-sensitive switch from the ERP to the Intranet, providing end users with context-sensitive online help
·A context-sensitive switch from the Intranet to the ERP, providing end users with direct access to the exact ERP transaction required for a given business task
·"My Intranet" providing end users user-profile specific "My tasks, My training catalogue, My What's New?"
·ERP Access Rightshandling for certain software (eg.: SAP)
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Benefits
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·Accelerate end user ownership of the ERPthereby adding value and directly contributing to return on investment,
·Support cost-effective international deployments by means of appropriate methodology linked with multiple language, multiple site and multiple versions of the knowledge base,
·Reduce classroom trainingfor end users and encourage end users to use the Intranet as a source of additional training material,
·Bring enhancedvisibility to all project players concerning corporate organization and business processes,
·Bring to the ERP Competence Center a comprehensive knowledge base which will facilitate future ERP migrations.
·Rationalizeand simplify complex multiple site and multiple language deployments
·Reducethe cost of ERP migrations by providing detailed tracking and updating tools
